Enthalpy wrote:DWaM wrote:It's important to at least talk about it publicly and address the issue head-on at this point.
Especially given the fact that we may be looking at an influx of cases this summer due to a game jam being (potentially) hosted on the AA/Court Records discord. If, by that time, the site ends up being perceived as unreliable due to shutdowns, people might end up not using AAO at all, which would be a damn shame.
Absolutely agreed. It's crossed my mind a time or two that it will be really bad if AAO doesn't recover from one of these outages, or if something worse than normal happens.
I don't have authority over anything server or hosting relating, so I can only relate what Unas has already told me.DWaM wrote:Could we get information on why the site is potentially going down on this new host? Is it an issue that can be fixed?
We'd like information ourselves. Here's what we know:
- The webhosting platform, Scaleway, has not been helpful in identifying the problem.
- Unas has checked the physical machine that does the hosting and hasn't found a problem.
- The outage in November gave a different error message than the other ones and likely has a different cause. This is the only shutdown that gave server logs. mysqld ran out of memory, then the OS did, and in a last-ditch effort to prevent a server crash, another program killed mysqld. Shortly before this happened, there was a large number of something called "innoDB semaphores" and apache2 threads. Unas has logs for this and shared some with me, but I can't read them well enough to know if sharing them is safe to do.
- The latest outage had a different cause and was due to a problem with Scaleway that affected multiple websites.DWaM wrote:Is there some sort of frequency or regularity to the times the site goes down so that we can at least prepare ourselves for it, and trial makers can properly know not to make any major progress in that time?
No. We still don't know why it happens, let alone when.DWaM wrote:If not, is there some way we can communicate to people just now finding the site that the site going down is a potential issue?
Yes. I can put up an Announcement explaining things easily enough, though I'd prefer to wait to give Unas a chance to chime in, since he knows more about the outages than I do. (I've sent him an e-mail about this topic and will give him a week before I put up an announcement.)DWaM wrote:Is it possible to make someone else, in addition to Unas, be able to bring the site back online, so that Unas doesn't have to be the one pinged every time this happens? Especially given the frequency, it's safe to say Unas will often find himself busy doing... well, more important things.
I don't know if this is technically possible, but I'd be willing to take on this role.DWaM wrote:Are there any plans for perhaps changing the host and eliminating this issue altogether?
None that I know of, but Unas may have some.
Let me know if I can do anything else.
Spocker wrote:Du moment que ce que j'ai déjà fait ne disparait pas d'un coup du site et le site avec, je peux survivre.
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